Share Your Feedback

Why Your Feedback Matters

Brian's Plumbing is a one-person operation — there's no office staff reviewing customer satisfaction reports or a regional manager checking in on service quality. That means the only real feedback loop is the one that comes directly from customers, and it's the main way I know whether a job was handled the way it should have been, not just whether the pipe stopped leaking. If something about a visit didn't meet expectations, whether that's the repair itself, the explanation you were given, or how the appointment was scheduled, I want to hear about it directly so it can be fixed and so it doesn't happen again.

The same goes for the positive side. Knowing what worked well — a fast emergency response, a clear explanation of a repair, a fair price on a job that turned out more complicated than expected — helps keep doing the things that actually matter to customers, rather than guessing at what a good service experience looks like.

What Happens With Your Feedback

Feedback submitted through this form goes directly to me, not to a review platform or a third party. If you'd also like to leave a public review, Google and Yelp are the two platforms most people use to find local plumbers in Libby, MT, and public reviews like those genuinely help a small, owner-operated business get found by new customers who are searching for a "plumber near me" in Lincoln County. But this form is here specifically for feedback you want to share privately, or for a concern you'd like addressed directly and quickly, without needing to post it publicly first.

If your feedback points to something that needs to be corrected — a repair that isn't holding up, a misunderstanding about cost, or anything else — I'll follow up personally to make it right. That's part of standing behind the work, not just doing the work.

The Standard I Hold Every Job To

Every plumbing and heating job, from a five-minute faucet fix to a full furnace replacement, gets held to the same standard: diagnose the actual problem before touching anything, explain what's wrong and what it'll cost in plain language, and do the repair in a way that holds up for years rather than months. That standard is what's kept Brian's Plumbing at a 5.0-star rating across customer reviews, and it's also the standard your feedback gets measured against — if a job fell short of that, I want to know.

Frequently Asked Questions

Will my feedback be made public? No, feedback submitted through this form goes directly to me and isn't published anywhere on this site.

I have a complaint about a recent job — what should I do? Use this form or call directly. Concerns about recent work get priority attention so they can be resolved quickly.

Where can I leave a public review? Google and Yelp are the best places if you'd like to share your experience publicly and help other homeowners in the area find reliable plumbing and heating service.

How soon will I hear back after submitting feedback? Most feedback gets a personal response within a day or two, sooner if it's related to a job that needs to be revisited.

Do you follow up on every piece of feedback? Yes. Even a short note saying a job went well gets read and appreciated — it's not just complaints that matter here.

What Makes Feedback Useful

The most helpful feedback is specific. Knowing that "the water heater installation was great" is nice to hear, but knowing that "the technician explained the sizing decision clearly and cleaned up thoroughly afterward" tells me exactly what to keep doing. On the other side, if something about scheduling, communication, pricing, or the repair itself fell short, specifics help identify whether it was a one-off issue or something worth changing about how a particular type of job gets handled going forward. Either way, take a minute to describe what actually happened rather than just a rating — it makes a real difference in a small, owner-operated business where every piece of feedback gets read personally.